About the Position
The Lab School of Washington is seeking a skilled, organized, empathetic, and detail-oriented Administrative & Operations Manager to support our dynamic TRG Team. The Reservoir Group consists of occupational therapists, psychologists, social workers, and speech-language pathologists who provide clinical services to Lab students and students from other schools in the greater DC area. In this role, you will support daily operations, ensuring that our therapists and clinicians can focus on delivering exceptional client services.
Division: The Reservoir Group at The Lab School of Washington
Location: 4759 Reservoir Road, NW, Washington, DC
Type of Opportunity: Immediate Opening on a Full-time, 12-month, in-person basis; Work hours will consist of an eight-hour workday scheduled between 8:00 a.m. and 6:00 p.m., with specific start and end times determined by departmental, programmatic, and operational needs
Compensation Range: Annual salary range: $70,000 - $80,000 commensurate with experience
Primary Duties and Responsibilities:
- Serve as the primary point of contact for clients, families, and internal faculty and staff
- Maintain caseload, enrollment, and service tracking systems
- Coordinate client intake, scheduling, contracts, and onboarding
- Maintain departmental databases, FileMaker, MyLab, Team Drives, CampBrain, calendars, trackers, and operational resources
- Generate reports, treatment summaries, and any other required documentation for insurance and billing
- Maintain billing and collaborate with the Business Office on financial tracking, projections, and reporting
- Run, audit, and submit monthly billing; maintain billing codes, fee schedules, and Clinical Activity Reports (CARs).
- Collaborate with Clinical Directors on operational planning, resource allocation, and program growth
- Continuously evaluate and improve operational processes, workflows, and administrative systems to enhance efficiency, accuracy, and service delivery; identify and implement appropriate technological solutions, automation tools, and best practices to streamline operations and support program growth
- Serve as liaison with Facilities, Technology, Admissions, and Business Office teams
- Manage TRG summer program operations and enrollment processes
- Coordinate marketing, outreach, newsletters, and website updates
- Additional duties outside this description may be assigned as necessary
What We Offer:
- A collaborative team environment within a renowned educational and therapeutic setting
- Meaningful, relationship-based work with students and colleagues
- A mission-driven organization focused on helping students reach their full potential
- Comprehensive employee benefits that include, but are not limited to medical, dental, vision and retirement
- Generous paid time off to include school closings and federal holidays
Qualifications and Skills:
- Associate’s or Bachelor’s degree required; Bachelor’s degree preferred
- Knowledge of Microsoft Office, Google Workspace, and database management systems
- Excellent interpersonal, written language, communication, and organizational skills
- Resourceful, flexible, collaborative, service-oriented, and highly detail-oriented
- Ability to drive process improvement initiatives, implement innovative technology solutions, and promote efficient, scalable operational practices across departments
Physical Demands:
Ability to frequently travel between multiple school sites (if applicable) and navigate various areas of the school campus, including classrooms, playgrounds, and therapy rooms. Must be able to sit or stand for extended periods, operate standard office equipment, and occasionally lift and transport therapy materials, testing kits, and equipment weighing up to 20–25 lbs.
Work Environment:
The daily work environment is characteristic of a school setting, where noise levels can shift quickly from quiet clinical spaces to busy, high-activity areas. The successful candidate must be comfortable working in a fast-paced atmosphere, managing frequent transitions throughout the day, and maintaining professional focus despite common classroom distractions. The employee is exposed to weather conditions prevalent at the time.
To Apply: Qualified candidates should submit a cover letter, resume, and a completed Lab School employment application to this web address.
The Lab School does not discriminate against qualified applicants or students on the basis of race, gender, sexual orientation, religion, national origin, disability, or any other status protected by applicable law in the administration of its educational, admissions, financial aid or other policies and programs.
